Frequently Asked Questions
PURCHASE
Do I need to have an account in order to place an order?No, you can check-out as a guest.
What forms of payment do you accept?
All major credit cards and PayPal.
What if I want to change or cancel my order?
We do not accept cancellations or changes once sales have been finalized. However, we do accept exchanges. Please take a look at our Returns page for our policy on returns and exchanges.
I would like to purchase two or more of the same piece.
We find beauty in variation. While each Atelier & Repairs piece is one-of-a-kind, please inquire about our made-to-measure program, and we will do our best to accommodate you.
I can't find a piece that I saw the other day. Is it still available?
If it isn't visible, that piece has likely been sold, but please inquire here.
Where else can I purchase Atelier & Repairs?
You can find us in Los Angeles at our Gallery & Shop, and at our stockists.
SHIPPING & BILLING
To where do you ship?We currently ship globally.
When will my order ship?All orders will be processed and shipped within 1-3 business days.
How much is shipping?Standard ground shipping within the USA is free.*
*Excludes physical Gift Cards.
Please email us for expedited shipping services.
When can I expect to receive my order?
Up to 7 business days for standard ground shipping in the continental USA, Alaska and Hawaii.
Up to 3 days for expedited shipping in the continental USA, Alaska, and Hawaii.
Up to 10 days for standard international shipping.
Up to 3 days for expedited international shipping.
Inquire about same-day courier services in Los Angeles, CA.
Can I expedite my order?
You can opt for express shipping for additional costs. Please email us for expedited shipping services.
We work with FedEx.
How do I track my shipment?Once your order has been shipped, you will receive a shipping confirmation e-mail with a tracking number.
Who is responsible for payment of tariffs, duties and brokerage fees for international shipping?You will be responsible for all duties, customs, tariffs and brokerage fees upon delivery.
What is your return & exchange policy?Please check our Return Policy for more information on how to make a return/exchange.
What if the items I received seem damaged or defective?
If you believe you have received a defective or damaged item, please contact us.
For additional questions:
Please contact us here.